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Saturday 2nd June 2007
Royal Bank of Scotland (RBS) has experienced cash machine problems which have left customers unable to draw out money.
Natwest, which is owned by RBS, has also been affected by the issue.
Millions of RBS and Natwest customers have been unable to access cash from ATM machines after technical problems.
Cashpoints, online banking and telephone banking systems have crashed, leaving customers unable to access funds or organise their accounts in person or on the internet.
RBS said that its cards and Natwest cards are now working in cash machines, but other banking services are still not working correctly.
A spokesman for RBS said the company's press department was preparing a response to queries about the issue.
Customer service helplines for the banking group are extremely busy as disgruntled customers seek to find out what has caused the technical problems.
One customer told the BBC they had tried 12 cash machines without success and had encountered other angry Natwest customers.
With manual over-the-counter banking closed after midday on Saturday, customers needing cash can only use ATMs.
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