Posted Fri, 29/05/2009 - 00:47 by admin
Credit cards News - Thursday 28th May 2009
Credit card complaints worry Financial Ombudsman Service |
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Thursday 28th May 2009
Amid signs that more and more UK consumers are unhappy with the service received from their credit card companies, loan companies and payment protection insurance agents, the Financial Ombudsman Service has revealed a sharp rise in complaints. A massive 127,471 new claims were received over the last year which is a 4% increase on the previous year. However, in a reflection of increased efficiency it was also revealed that the Financial Ombudsman Service was able to rule on over 114,000 complaints which is a 14% increase on the previous year. The more important figure for consumers is the fact that 57% of complaints were upheld by the Ombudsman resulting in an increase of around 30% in compensation. The rise in successful complaint is a 22% increase on the same period 12 months ago and could reflect the fact that consumers are now taking more notice of charges or indeed the fact that credit card companies are looking to protect their investments as much as possible. Either way, the Financial Ombudsman Service fully expects to see more complaints over the next 12 months amid signs of consumer confidence ebbing away from the credit card market with charges increasing and terms tighter than ever before.
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Comments
HELP
by ALAN CASH - 20 Apr 2010 - 17:19
Can you please help. I have two Capital One credit cards a Visa card, no problems I receive the statement then pay it, I also have a Mastercard but do not receive my bills then I get charged a late payment fee. Surely this is illegal, don't send the statement then charge me accordingley.Could you look into this please as I am getting fed up with phoning and not gatting anywhere. Reagards, Alan Cash.
capital one credit card over charging for plunder;s by them
by Anonymous - 21 Jun 2010 - 14:41
capital one took a payment from my bank on diert debit 3 day;s prior to the due date, they reversed the payment and now have charged me a late payment feeand over limit fee all created by them stupid american no brain way;s i;e apache indian;s general custer american civil war north korea vietnam irak afganistan do they never learn or are they just PHYCOFANT;S OR LEMMING;S
Capital One charging late fees before they even bill clients
by Anonymous - 17 Jul 2010 - 21:18
I've had the same problem, even though I set up a direct debit 4 weeks ago to pay the full amount, I discovered that they charged me a late fee without even sending me a bill. I phoned to complain and they advised this was there policy and that I had to request a bill be sent to me and that in the small print of the direct debit set up it advised that this would not be ready in time for my first payment.
I am awaiting a call back from someone on their management team. Let me know how you get on. Angry CapitalOne client.
Capital One charging late fees before they even bill clients
by Anonymous - 17 Jul 2010 - 21:18
I've had the same problem, even though I set up a direct debit 4 weeks ago to pay the full amount, I discovered that they charged me a late fee without even sending me a bill. I phoned to complain and they advised this was there policy and that I had to request a bill be sent to me and that in the small print of the direct debit set up it advised that this would not be ready in time for my first payment.
I am awaiting a call back from someone on their management team. Let me know how you get on. Angry CapitalOne client.
unauthorised payments taken from card
by Lee - 27 Apr 2010 - 18:17
I have been charged unauthorised amounts from a company who fraudulently requested payments from my credit card.
There have been many incidents of this all from the same company who have now ceased trading, it has been discovered by the credit company that these transactions are fraudulent and some have been refunded.
However it does leave a balance on my account that the credit card company seem lax to resolve.
Mint Credit Card
by Carol Leonard - 9 Jun 2010 - 18:41
In 2006 I took out a Mint Credit card which included in the set up a card protection cover.In May 2009 I decided to reduce all my outstanding card debts and paid off the Mint balance and I closed the account.On the 6th May 2010 I received a statement from Mint with a charge of £36.99 for card protection.When I cotacted Mint about this they informed me that the account had not been closed and the Card Protection was a direct Debit that automatically is paid. They checked all theeir information and realised that the account should have been closed but said the payment for protection would still have been paid as we did not cancel this. As this was taken out by Mint we were unaware of this fact. Mint say I have to get the money back from Card Protection and I have now had another statement from them with another £12.00 added for late payment. I do not know where to go with this as unless I pay mint I shall have bad credit ratings and the card protection are not interested as they have had thier money. Can anyone advise me - PLEASE>
Mint Credit Card
by Carol Leonard - 9 Jun 2010 - 18:41
In 2006 I took out a Mint Credit card which included in the set up a card protection cover.In May 2009 I decided to reduce all my outstanding card debts and paid off the Mint balance and I closed the account.On the 6th May 2010 I received a statement from Mint with a charge of £36.99 for card protection.When I cotacted Mint about this they informed me that the account had not been closed and the Card Protection was a direct Debit that automatically is paid. They checked all theeir information and realised that the account should have been closed but said the payment for protection would still have been paid as we did not cancel this. As this was taken out by Mint we were unaware of this fact. Mint say I have to get the money back from Card Protection and I have now had another statement from them with another £12.00 added for late payment. I do not know where to go with this as unless I pay mint I shall have bad credit ratings and the card protection are not interested as they have had thier money. Can anyone advise me - PLEASE>
Cash passport credit card
by trishabrain - 25 Jun 2010 - 00:22
I used a Thomas Cook US$ passport whilst ravelling in America.
I hired a car in California for 9 days and when I returned it I was charged for two further amounts, one of them nearly $600 which I was not informed about.
I returned the car and was told I was due a small refund which was never paid into my account.
I was not told that these amounts were being taken, I have no idea what they were for, and for the past week I have been trying to find out what is going on.
I emailed the UK branch of Alamo cars, I went into Thomas Cook travel agents in Bristol who said all I could do was email the company as they are solely an agent.
I have emailed ther company again and have had no acknowledgement.
I have also emailed customer feedback section for Thomas Cook cash passports and haqve had no acknowledgement from them either.
I am at a loss to know what to do next.
Please advise me.
Credit card refusal
by Sid Burt - 7 Jul 2010 - 19:20
MBNA is discriminating by refusing to supply credit cards to elderly, pay every month at the end of the month, using cash back facility but refusing to take out insurance applicants. They refuse in spite of an applicant having an unblemished credit history because they make little or no profit from this type of customer. Not much is likely to follow this complaint because the sort of applicant described above cannot be bothered to do what I am now doing, ie complain about them. They have reached an age when they know how amoral bankers are and that nothing can ever be done about it. It needs a consumer type tv programme to expose this discrimination.
Thomas Cook Credit Cards - Cash Passport- BEWARE!!
by Lin Davis - 13 Jul 2010 - 22:48
I have a brother who lives in South Africa and is very ill. I arranged a Thomas Cook credit card KEEPING THE PRIMARY ONE WITH ME AND SENDING A SECOND ONE TO MY BROTHER so that I could ensure that he had money promptly should he need it.
I explained this all to Thomas Cook Macclesfield when I sorted the card out and offered both my passport and my drivers license as proof of identity. I was NOT told that thereafter if I wanted to load any money onto the card I would need to bring my drivers license as it had been used by the operator to set the account up.
Recently, my brother too dangerously ill with epilepsy and I had to send money across to him urgently to pay for hospital, doctor and medicine costs. My drivers licence had been sent back to the DVLA as they were updating the photograph and when I consulted the leaflet it said you had to bring in identification- either a passport or a drivers license. I took my passport in as well as my bank card, credit cards and proof of where I lived as a back up. Thomas Cook Macclesfield refused to load the card and would not listen to the fact that my drivers license was with the DVLA temporarily. I had to create an awful upset AT EXTREME PERSONAL EMBARRASSMENT TO ME in the shop and practically had to beg them to load money onto the card as my brother was in a life threatening situation. With a distinct lack of professional courtesy or grace they eventually allowed me to load the money.
When I complained in writing I was told that I should have been told that my license was the primary source of identification! No apology for treating me like a criminal, no apology for taking a photocopy of my passport, no apology for their lack of courtesy and no apology for the poorly laid out leaflet and application of their 'rules and regulations'- which seem to be made up by whoever is serving you! Not only are you badly treated but you also suffer from receiving some of the worst exchange rates in the market!!! THIS IS NOT A GOOD COMPANY TO TAKE A CASH PASSPORT CARD OUT WITH.... BEWARE!!!!!!!
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