British Gas voted 'worst energy supplier'
British Gas has been voted the UK's worst energy supplier, according to a survey by price comparison website uSwitch.Customer satisfaction remained low for the company despite cutting prices twice this year and taking a total of £207 off its average energy bill.However there was some positive news for the firm, with its customer satisfaction rating increasing by 11 per cent compared to six months ago. Today's results show that just over half (55 per cent) of its customers say they are now satisfied with its service but only 34 per cent would recommend British Gas to a friend. In contrast, Scottish and Southern Energy was voted the best supplier by the 6,552 survey respondents Ã¢â‚¬" 70 per cent of their customers said they were satisfied with the service. "Suppliers are not pushing the right buttons for consumers. Even with prices coming down, only 45 per cent of customers think they are getting value for money - nowhere near enough," said Ann Robinson, consumer policy director at uSwitch."Price cuts could have been a vote winner, but the small increase in customer satisfaction smacks of a missed opportunity."Yet Centrica-owned British Gas, which currently has 15.8 million energy accounts on supply, has confirmed its commitment to customer service in a statement from its annual general meeting released today."We continue to invest in improving service for residential customers, including recruiting 800 additional front line customer service staff, whilst reducing costs elsewhere in the business," the statement read.
FCA raises fears over Interest-Only Mortgages
The Financial Conduct Authority (FCA) has spoken of its concern over the ability of more than a million people to pay off final charges on interest-only mortgages. There are currently 2.6 million people in the UK with this type of mortgage, and it is thought that over half would struggle to meet final payments when they are due. Due to this lenders have said they will contact customers to warn...Read More
UK car industry going from strength to strength
The UK car industry last month reported a 31.6% increase in like-for-like sales compared to the same period last year. This is a massive increase and ultimately down to the UK government's car scrappage scheme which has now been extended and has actually proved to be very successful. So what next for the UK car industry?
While there is no doubt that the extension to the UK governmen...
25pc misplace pension ‘job-hopping’
One in four people say that they have lost touch with or misplaced a pension pot after changing their job. A change in job culture means that more and more people are changing jobs more regularly, and this causes confusion over pension schemes, especially when they are not transferred to the new company they work for. Half of all missing pensions are forgotten about, while missing paperwor...Read More
Hated hand-me downs worth £50 million
Brits are hoarding hated hand-me-downs and inherited items worth a whopping £50 million, according to home insurance provider Abbey. Some 12 per cent of people admit to living in homes cluttered up by inherited items, with the average person owning 12 such items, worth an estimated £9,466 per person. Over half (53 per cent) hide the heirlooms around the house, while one-in-five (20 per cent) s...Read More
Is unemployment benefit at risk in the future?
One problem which many people will have trouble getting their heads around in the short term is the fact that even if the economy was to pick up tomorrow the unemployment figure would continue to rise well into 2009. This lag between a slowdown in the economy and increase in unemployment has only just started and there are serious consequences for the government.
As unemployment ri...