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Wednesday 26th September 2007
UK energy firms have been accused of issuing the most inaccurate household bills, in a poll of consumers on the performance of providers in ten different industries.
The survey revealed energy and gas suppliers as the worst in terms of the accuracy of their bills - around a third of those questioned in the YouGov poll said that they had been given an inaccurate bill by their energy company in the last two years.
A shocking 42 per cent had found themselves unexpectedly owing money to their energy supplier after an inaccurate estimate.
The Inland Revenue, council tax departments and communication providers like broadband and home phone companies were all also voted as other providers likely to issue inaccurate bills.
Some energy firms were also attacked for taking too long to deal with customer complaints about the dodgy bills.
Ann Robinson, from USwitch, which commissioned the survey, said: "This is not about individual suppliers letting the side down - this is a wake-up-call for the entire energy industry which has been compared with others and found to be sorely lacking.
"Despite well-publicised changes to billing systems and promises to put their house in order, suppliers continue to let their customers down - no other industry operates such a hit and miss approach to accuracy," she claimed.
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