Thursday 17th April 2008
A price comparison site has issued tips for travellers who have been caught up in the luggage chaos at Heathrow's Terminal 5.
Since Terminal 5 opened last week, thousands of items of luggage have been mislaid or delayed.
Responding to developments, James Harrison, chief executive of Insurancewide.com, said that the first step to be taken by anyone affected is to confirm the extent of the delay and ask for written confirmation from the airline.
After this is established, the next step is contact your travel insurance policy and "check your policy with a fine tooth comb" since some policies only pay out in the event of a delay of 12 hours or more.
Finally, to enhance the chances of a claim for lost luggage being successful it is useful to "keep receipts, valuations and photographs of any items", he said.
News of the ongoing chaos at Terminal 5 follows the announcement from several leading travel insurance companies that they will not be offering luggage cover for travellers leaving from the terminal for the foreseeable future.
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Insurance
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