Royal Bank of Scotland issues customer charter
In a bid to try and regain the trust of the UK public Royal Bank of Scotland has today issued a 14 point customer charter. While the charter contains a number of relevant and interesting points it is the promise that where Royal Bank of Scotland is the "last bank in town" it will ensure that the operation remains open thereby ensuring banking facilities for people in the area.
Amongst the other pledges issued today is a promise are at least 200 branches will open earlier through the week and close later on weekends with more branches set to open on Saturdays. Custom waiting times will also be addressed within branches, as well as annual reviews for customers, an early warning system for customers facing financial difficulties and more focus on customer services and customer requirements.
This would appear to be stage one of a fightback by the UK banking industry after a period when the sector has been tarred as the "devil incarnate" but as we have seen before, the proof is in the pudding. It will take some time to regain the trust of customers in the UK who never for a second believed that the UK banking system could ever have been on the verge of collapse.
RBS customers experience cash machine problems
Royal Bank of Scotland (RBS) has experienced cash machine problems which have left customers unable to draw out money. Natwest, which is owned by RBS, has also been affected by the issue. Millions of RBS and Natwest customers have been unable to access cash from ATM machines after technical problems. Cashpoints, online banking and telephone banking systems have crashed, leaving customers unable...Read More
UK Banks set to learn fate regarding overdraft charges
This week should see the UK Supreme Court issue its verdict on the overdraft charges saga which has been dragging on for some years now. In a nutshell, the ruling from the Supreme Court will confirm whether the Office of Fair Trading is within its remit to rule if bank overdraft charges are fair and what compensation should be paid out to those who have suffered. The situation has been ongoing...Read More
Santander bids to increase share of UK savings market
Spanish banking giant Santander, the owner of Abbey and Alliance & Leicester, has this week revealed plans to introduce a £100 payment per customer switching to any of the above banks after 7 September. This particular offer is one of very few currently available on the market and while there are some conditions attached it is sure to catch the eye of many who are still feeling the effects of the...Read More
Overdraft charge ruling due today
The UK Supreme Court is set to announce its decision on the UK overdraft charge saga with indications that it will rule in favour of the Office of Fair Trading (OFT). This will give the OFT the right to rule on whether various overdraft charges were in fact fair and whether customers should be compensated by UK banks. However, this may not be the end of the saga! There is speculation that the U...Read More
Massive mutual merger confirmed for August
The merger between Britannia Building Society and the Co-operative is set to be completed on 1 August after members from both parties voted in favour of the deal. This will see a combined group boasting 9 million customers, 12,000 employees and over £70 billion of assets. The new operation will also have a branch network of over 300 and has the potential to attack and damage more traditional UK b...Read More