Royal Bank of Scotland issues customer charter
In a bid to try and regain the trust of the UK public Royal Bank of Scotland has today issued a 14 point customer charter. While the charter contains a number of relevant and interesting points it is the promise that where Royal Bank of Scotland is the "last bank in town" it will ensure that the operation remains open thereby ensuring banking facilities for people in the area.
Amongst the other pledges issued today is a promise are at least 200 branches will open earlier through the week and close later on weekends with more branches set to open on Saturdays. Custom waiting times will also be addressed within branches, as well as annual reviews for customers, an early warning system for customers facing financial difficulties and more focus on customer services and customer requirements.
This would appear to be stage one of a fightback by the UK banking industry after a period when the sector has been tarred as the "devil incarnate" but as we have seen before, the proof is in the pudding. It will take some time to regain the trust of customers in the UK who never for a second believed that the UK banking system could ever have been on the verge of collapse.
Banks to appeal overdraft charges decision
Banks are today expected to formally challenge the recent High Court ruling which cleared the way for the Office of Fair Trading (OFT) to investigate overdraft charges. The High Court has ruled that the OFT can scrutinise the charges levied by bank accounts providers when their customers go overdrawn or when their cheques bounce. However, at a case management meeting between the two parties today,...Read More
Is HBOS safe in the hands of Lloyds Bank?
As the £12 billion acquisition of HBOS by Lloyds Bank is waved through by the government many customers are asking if their funds are safe with Lloyds Bank? Or will there be another run on the banking sector?
Part of the reason why Lloyds Bank was 'chosen' by the government, which is behind the deal, is the fact that the City sees the bank as a safe pair of hands. It has long been...
Will the Treasury select committee knockout the UK bankers?
As the show trial of the so-called "Masters of the universe" starts today, those expecting the Treasury select committee to deal a knockout blow to those at the top of the UK banking sector may well be disappointed. While there is no doubt the likes of Sir Fred Goodwin will take a serious pounding from the MP select committee this is nothing compared to the pressures and challenges they have had i...Read More
Is ID fraud really an issue in the modern world?
Those who have read our previous post regarding the alleged theft of 130 million credit card and debit card details in the US may well begin to think twice about their own ID information and how it can be secured. While thefts such as the one in America hit the headlines and make all of the news, the truth is that individual ID theft is more of a threat in the modern world than theft from large re...Read More
UK government looking to reorganise UK banking sector
It has been revealed by Treasury sources that the UK government has begun a plan to reorganise, and arrange substantial disinvestment, by large UK financial institutions. While many people had already suspected that the UK government had such a plan in mind, the fact that the Treasury has unofficially confirmed this has now put the UK financial sector on red alert.
We have already s...