Royal Bank of Scotland issues customer charter
In a bid to try and regain the trust of the UK public Royal Bank of Scotland has today issued a 14 point customer charter. While the charter contains a number of relevant and interesting points it is the promise that where Royal Bank of Scotland is the "last bank in town" it will ensure that the operation remains open thereby ensuring banking facilities for people in the area.
Amongst the other pledges issued today is a promise are at least 200 branches will open earlier through the week and close later on weekends with more branches set to open on Saturdays. Custom waiting times will also be addressed within branches, as well as annual reviews for customers, an early warning system for customers facing financial difficulties and more focus on customer services and customer requirements.
This would appear to be stage one of a fightback by the UK banking industry after a period when the sector has been tarred as the "devil incarnate" but as we have seen before, the proof is in the pudding. It will take some time to regain the trust of customers in the UK who never for a second believed that the UK banking system could ever have been on the verge of collapse.
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A quick glimpse at the financial press at the weekend would suggest that the UK building society sector is in serious trouble. However, while the problems at the Dunfermline building Society have grabbed the headlines it is worth remembering that the building society sector is run on a very different basis to that of the UK banking sector. The vast majority of building societies depend upon custom...Read More
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In theory the creation of the "bad"...
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As if to make matters worse, the Financial Ser...
Do I really need an overdraft?
Many people in the UK will have access to "interest-free" overdrafts for which they may be charged a small administration fee on a monthly basis. However, do we really need an overdraft or is it simply a long-term extension of our own credit facilities? The ideal of an overdraft should simply be access to emergency credit at very short notice. However, it can be very easy to fall into the trap...Read More