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BT increases cost of phone calls

Families and businesses around the UK are today looking at a 10% increase in the cost of telephone calls due to inflation busting price rises by BT. It has been revealed that the minimum cost of a standard call using the BT network will be 17.3p after taking into account connection charges and call rate increases. So why has BT decided to increase charges?

The company recently underwent a review of its pricing structure and has decided to increase charges to cover costs and put the company in better shape when it leaves the recession. While there are ways and means of reducing BT bills from today's inflation busting figures, via signing up for inclusive packages and paying one year's line rental up front, these are options not open to everybody.

The company has begun writing to its 12.5 million customers to explain why prices have risen and exactly what this means to their particular payment plans. Whether this will play into the hands of competing telecom provides in the UK remains to be seen but a 10% increase in charges at this stage of the economic cycle is not what consumers and businesses would have expected.

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