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RBS customers experience cash machine problems

Royal Bank of Scotland (RBS) has experienced cash machine problems which have left customers unable to draw out money.

Natwest, which is owned by RBS, has also been affected by the issue. Millions of RBS and Natwest customers have been unable to access cash from ATM machines after technical problems. Cashpoints, online banking and telephone banking systems have crashed, leaving customers unable to access funds or organise their accounts, both in person or on the internet.

RBS has said that although most cards from both Natwest and RBS are now working in cash machines, other banking services are still not working correctly. A spokesman for RBS said the company's press department was preparing a response to queries about the issue.

Customer service helplines for the banking group are extremely busy as disgruntled customers seek to find out what has caused the technical problems. One customer told the BBC they had tried 12 cash machines without success and had encountered other angry Natwest customers.

Cash can still be acquired from Natwest and RBS branches, and for many this will be the only way to get their hands on their money until the problem is resolved.

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