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Marks & Spencer brings in new returns policy

For many years the infamous Marks & Spencer 90 day "no quibbles" returns policy has been infamous on the high street and one which consumers have very much appreciated. However, ahead of the company's results later this week it has been revealed that slowly but surely (and very quietly) the company has amended its returns policy to just 35 days.

While there is no doubt that Marks & Spencer has for sometime been out of kilter with the rest of the retail sector, where a 30 day return policy is more commonplace, the company has for many years prided itself on the quality of its goods for sale. However, at the same time the company released data which shows that the vast majority of goods which are returned to the company, for whatever reason, are returned within the first 28 days of purchase.

It seems that we are entering a very competitive period on the UK high street and every percentage point which can be added to the profit margin is most welcomed by companies and investors alike. It'll be interesting to see how Marks & Spencer has performed over the last six months at a time when the UK high street has seen very mixed trading to say the least and some companies are still in serious trouble.

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