Mobile operators 'not offering peak performance'
Customer services staff at the most common mobile networks are not clued up on their own services, according to a new report by Onecompare website.Researchers made 100 calls to each of the main six networks and discovered that a significant amount of staff were unable to answer basic questions about peak hours, call costs and other services.O2 provided the worst customer services of all, ranking bottom for both staff knowledge and manner. Operators at O2 failed to answer 35 per cent of questions regarding international call costs correctly. Vodafone employees got 20 per cent of basic information wrong and Orange staff were unable to answer 15.4 per cent of queries.OneCompare.com director Anthony Ball said: "Customer acquisition continues to take priority but mobile companies, even the ones that have come out top in our report, have neglected the basics and dismissed the importance of good customer services."The report simply highlights the inadequacies of most mobile phone networks across all investigated areas." Worryingly, Onecompare estimates that as many as half of mobile users who have called customer services for information will have been dissatisfied with the level of service provided. The data also shows that consumers may have lost out on the best deals through being misinformed.
Share this..
Related stories
Are Car Tax Increases Set To Be Cancelled?
There are strong hopes that the UK government are about to announce a u-turn on their planned increase in car road tax, a tax which has yet again been introduced under the 'green tax' banner. The move seems to be a direct result of serious pressure from consumer and motoring groups on the government's plan to back date car tax increases on an array of different sized vehicles.
Whil...
Silicone found in petrol samples
Investigators looking into the cause of the possible 'contamination' of unleaded petrol in certain areas of the UK have found traces of silicon in the affected cars.Media sources have confirmed that the element's presence in the fuel of some cars that are experiencing problems could be a lead in the probe to find out exactly what the existing situation is.According to reports, 'thousands' of motor...
Read MoreNewlyweds 'hit hard by post-wedding costs'
Six in ten married couples face financial strain in the 18 months following their wedding ceremonies, AA Personal Loans claimed today.According to the loans provider, 40 per cent are putting pressure on their budgets buy purchasing expensive appliances such as washing machines over this period, while 31 per cent buy a home and 20 per cent have a baby in this time.The financial strain is also marke...
Read MoreErnst & Young optimistic regarding UK economy
The very influential Ernst & Young Item Club has today issued a very encouraging and moderately upbeat report on the UK economy and the UK housing market. Experts at Ernst & Young believe that while the UK housing market and the UK economy will soften during the remainder of 2010 and into 2011, they are only forecasting a reduction in house prices of 5% from the recent peak and at worst a soft pat...
Read MoreLloyds bank in talks to sell Scottish private client broker
Lloyds bank is rumoured to be in talks with Rathbone Brothers regarding a disposal of the company's Scottish private client fund management division. Originally the Bank of Scotland portfolio management service, this division is now a non-core asset of the business and with cash now king for Lloyds bank it seems that now is the time to dispose of the operation.
Those close to the ta...