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Millions face arrears with energy firms

Millions of Britons could fall into arrears with their energy provider this year, it has been claimed. According to, the price increases imposed by suppliers have not yet been reflected in the charges paid by customers who use direct debit to pay their bills. This is because providers have to wait until they have reviewed the account before raising the debit level. However, as a result of this millions of Britons could be underpaying on their bills and could face a hefty bill later on. Ann Robinson, director of consumer policy at the site, said: "Getting bills right becomes even more critical at a time of rising prices as there is a greater chance of customers being pushed into debt. "I would urge suppliers to make debt avoidance a priority - give consumers an idea of how much more they could potentially be paying, warn them of the dangers of underpaying and advise those who are near or already in the red to get in contact immediately about increasing their monthly payments." calculates that 6.8 million consumers are already in debt to their provider.

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