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PruHealth criticised following 'change in terms'

The "free gym" health insurance offer from PruHealth is to change its terms and conditions, the Guardian reports.Previously, the cover allowed policyholders to build their "Vitality status" through repeated gym visits, which led to discounted and eventually free memberships.However, the firm is now changing to an entirely points-based system, through which customers can only build their vitality through actions such as booking health checks, buying certain foods from Sainsbury's and reading articles on PruHealth's website.A spokeswoman said: "Anyone who feels that they will be worse off can cancel without any penalty if they want to. Our gym partners were the only ones [connected with the Vitality scheme] that were frequency based. "We have decided to align all our partners to become points-based."However, speaking to the newspaper, a customer added that he was unhappy with the policy change."If I carry on with my twice-weekly gym attendance, my membership fee will rise from nothing a month to £50 a month," he said."Customers could also be paying for health screens and other products promoted by [PruHealth's] call centre to achieve discounted gym membership in the future, yet PruHealth may change its awards at any point."The changes come into effect from November.

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