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RBS admits further consumer misery is likely, as some Ulster Bank accounts won’t be up and running until 16th July

RBS have announced that some customers of Ulster Bank may be without a fully functioning bank account for a whole month, after another two weeks of disruption were forecast. There has already been two weeks of commotion, and another fortnight is likely to do the image of the banking group considerable harm.

The technical problem that affected the bank sent computer systems into a frenzy, and customers were unable to access current accounts, move money around or receive payments. There have also been reports of large amounts of money going missing in the system.

On 2 July RBS warned that it could be days before the systems at Ulster Bank would be returned to normal, and the revelations today that it could in fact be a fortnight will further displease customers.

What has made it worse still for Ulster Bank however is the fact that NatWest, who were effected in the same way by the system failure, have returned systems to normal and are now functioning correctly. Nigel Dodds, of the Democratic Unionist Party, commented that Ulster customers have been “particularly angered” by the silence from their bank throughout the recovery process.

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