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RBS face further IT problems after £56m fine


Royal Bank of Scotland customers have had problems using credit and debit cards in shops and at cash machines over the weekend.

Some customers of Royal Bank of Scotland and its subsidiaries, Natwest and Ulster Bank were affected, and were unable to use debit and credit cards.
An RBS spokesperson said the breakdown had "minimal customer impact". It said the problems affected "a small number of people" conducting higher value and international transactions.

Last week Royal Bank of Scotland was fined £56 million by the Financial Conduct Authority and the Prudential Regulation Authority for a collapse in its consumer systems that left thousands of customers unable to access their bank accounts. 5.6 million people were effected by the error, which lasted over a number of weeks and left RBS, Natwest and Ulster Bank unable to access their online bank accounts, obtain account balances from cash machines, make timely mortgage payments or access cash in foreign countries.

Also on Friday Barclays online customers experienced some difficulties with their service for a short time. A Barclays spokesperson told the BBC: "Barclays online banking service was unavailable for around an hour earlier today.

"All other services were up and running as usual during this time however we apologise to those customers that were impacted. We are currently investigating what caused this to prevent it happening again."

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