RBS face further IT problems after £56m fine
24/11/2014
Royal Bank of Scotland customers have had problems using credit and debit cards in shops and at cash machines over the weekend.
Some customers of Royal Bank of Scotland and its subsidiaries, Natwest and Ulster Bank were affected, and were unable to use debit and credit cards.
An RBS spokesperson said the breakdown had "minimal customer impact". It said the problems affected "a small number of people" conducting higher value and international transactions.
Last week Royal Bank of Scotland was fined £56 million by the Financial Conduct Authority and the Prudential Regulation Authority for a collapse in its consumer systems that left thousands of customers unable to access their bank accounts. 5.6 million people were effected by the error, which lasted over a number of weeks and left RBS, Natwest and Ulster Bank unable to access their online bank accounts, obtain account balances from cash machines, make timely mortgage payments or access cash in foreign countries.
Also on Friday Barclays online customers experienced some difficulties with their service for a short time. A Barclays spokesperson told the BBC: "Barclays online banking service was unavailable for around an hour earlier today.
"All other services were up and running as usual during this time however we apologise to those customers that were impacted. We are currently investigating what caused this to prevent it happening again."
Need financial advice?
If you have any personal finance questions related to this news article, then please contact our financial advisers. You can get in touch by asking a question online, calling us on 0800 092 1245, or by arranging a visit.
Share this..
Related stories
Lloyds TSB confirms it will retain the Bank of Scotland and Halifax brands
As the potential merger of Lloyds TSB and HBOS continues to draw ever nearer the bank has today suggested that Lloyds TSB, Bank of Scotland and Halifax will remain as separate brand names throughout the group. There had been some concern that the Lloyds TSB name will be pushed to the fore at the expense of Halifax and Bank of Scotland but this does not appear to be the case.
There i...
Alistair Darling set to announce blueprint for banking sector
This week will see Alistair Darling announce his blueprint for the future of the UK banking sector which will include a significant boost in capital requirements, caps on bonuses and an obligation for banks to create their own "living wills". Whether or not these particular initiatives go far enough is debatable but there is no doubt of the need to rein in the power of the UK banking sector and th...
Read MoreBrits couples shun joint bank accounts
British couples are increasingly choosing to keep their finances separate, a new study has revealed. According to a study conducted by online payments firm PayPal, seven in ten UK couples keep separate bank accounts. Reasons given by the respondents varied from the desire to maintain control of their money, which was cited by 56 per cent. Other reasons given included a refusal to take responsibili...
Read MoreDo we need a commercial state run bank?
Despite the fact that the UK government, and indirectly UK taxpayers, have significant stakes in Royal Bank of Scotland, Lloyds bank, Northern Rock and the "bad bank" of Bradford and Bingley the UK government has no direct control over these operations. While on the surface these may seem like state-run banks they are effectively banks run at an arms length distance from the UK government - which...
Read MoreEU approves changes at Lloyds bank
The European Union Commission has today approved the UK government state aid invested into Lloyds bank which will be rubberstamped in exchange for an agreement that 600 Lloyds branches will be sold off. This now leaves the way open for the £21.5 billion refinancing which Lloyds bank announced some days ago and which had been subject to speculation regarding potential EU approval. So what next?