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RBS customers payments “missing”


Some Royal Bank of Scotland (RBS) customers may have payments missing from their bank account this morning, the bank has admitted.

RBS has said that some payments, including tax credits and disability living allowance have failed to enter customers accounts overnight. Customers of NatWest, Couttes and Ulster bank- who are part of the same group as RBS- have also been effected.

The bank has claimed that the cause of the fault has now been identified and they are trying to update the 600,000 accounts that have been affected as a “priority”. RBS has said that the problem should have only effected a relatively small amount of payments.

A spokesman for RBS said:
"We are aware of an issue with our overnight process which has resulted in some of our customers not having credits or direct debits being applied to their accounts.

"We are working to get this resolved as quickly as possible and apologise to customers for the inconvenience caused.

"To any customers concerned about the implications of this issue, we advise them to get in touch with our call centres or come into a branch where our staff will be ready to help. We will ensure no customers are left out of pocket as a result of this issue."

In 2012, RBS customer were hit with a computer fault that left them unable to access their accounts. They were fined £56 million by regulators after the error, and has since invested hundreds of millions of pounds to improve its computer systems.

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