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FSA to dish out fines to UK banks

The FSA (Financial Services Authority) has today confirmed that two UK banks are in line for significant fines for the mishandling of customer complaints. It was also confirmed that problems have been discovered at five banking groups in the UK, two of which have been referred for further investigation, and five others are currently amending their complaints procedures.

Consumers have been concerned for many years that their complaints were not been handled correctly with allegations of delaying tactics commonplace. It is also believed that there were a number of incentives offered to some banking staff if they were able to avoid compensation payments, even where the bank had been at fault. There was also severe criticism of senior management and a suggestion that directors higher up the employment tree had failed to engage and control complaints procedures and complaints departments.

Even though the FSA has not as yet named the banks in question there is much speculation regarding their identity with the likes of Lloyds bank, Barclays, Royal Bank of Scotland, Abbey and HSBC known to have received large numbers of complaints over the last year. The massive clampdown on the UK banking sector by the FSA appears to be getting stronger as the days go by!

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