Royal Bank of Scotland issues customer charter
In a bid to try and regain the trust of the UK public Royal Bank of Scotland has today issued a 14 point customer charter. While the charter contains a number of relevant and interesting points it is the promise that where Royal Bank of Scotland is the "last bank in town" it will ensure that the operation remains open thereby ensuring banking facilities for people in the area.
Amongst the other pledges issued today is a promise are at least 200 branches will open earlier through the week and close later on weekends with more branches set to open on Saturdays. Custom waiting times will also be addressed within branches, as well as annual reviews for customers, an early warning system for customers facing financial difficulties and more focus on customer services and customer requirements.
This would appear to be stage one of a fightback by the UK banking industry after a period when the sector has been tarred as the "devil incarnate" but as we have seen before, the proof is in the pudding. It will take some time to regain the trust of customers in the UK who never for a second believed that the UK banking system could ever have been on the verge of collapse.
Surprise ruling from UK Supreme Court
The UK Supreme Court has today ruled that the Office of Fair Trading (OFT) does not have the scope to rule on whether banking overdraft charges are "fair". This is a landmark ruling for the UK banking sector which has been fighting for some time against the OFT. The OFT is looking to push UK banks for compensation in relation to what they see as "unfair" banking overdraft charges. So is this the...Read More
HBOS customers reassured over rumours
Consumers who bank with HBOS have nothing to fear from market rumours that the bank is set to collapse, a price comparison site has said. The rumours are believed to have been initially circulated by City traders attempting to profit from the resulting drop in the lender's share prices. According to Kevin Mountford, head of savings at price comparison site moneysupermarket.com, talk of an HBOS is...Read More
Lloyds to cut bank charges
Lloyds TSB has announced plans to cut its charges on unauthorised overdrafts.The bank is the first on the high street to announce such a policy on the much publicised charges, which have led to customer uproar and will go the High Court in a test case next year.The new lower charges - which will be introduced on November 2nd - will see the bank cut its interest rates on unauthorised borrowing by a...Read More
Are you making use of your online banking facilities?
As more and more of us look towards the Internet for our everyday needs it appears there are still many people who are reluctant to use the Internet for their financial affairs. While we periodically hear about various scandals and frauds on the Internet, it is easy to forget that these types of criminal activity have been commonplace off-line for many many years. However, it appears that the Inte...Read More
Brits fail to set Christmas budgets
Britons are not setting themselves budgets for their Christmas spending levels, despite the threat of the credit crunch expected to hit this year's spending spree.According to new research from Halifax, a third of those polled by the bank said that they did not intend to set themselves limits on what they would be spending this year.While the giving spirit may be welcomed by retailers, it will be...Read More