Royal Bank of Scotland issues customer charter
In a bid to try and regain the trust of the UK public Royal Bank of Scotland has today issued a 14 point customer charter. While the charter contains a number of relevant and interesting points it is the promise that where Royal Bank of Scotland is the "last bank in town" it will ensure that the operation remains open thereby ensuring banking facilities for people in the area.
Amongst the other pledges issued today is a promise are at least 200 branches will open earlier through the week and close later on weekends with more branches set to open on Saturdays. Custom waiting times will also be addressed within branches, as well as annual reviews for customers, an early warning system for customers facing financial difficulties and more focus on customer services and customer requirements.
This would appear to be stage one of a fightback by the UK banking industry after a period when the sector has been tarred as the "devil incarnate" but as we have seen before, the proof is in the pudding. It will take some time to regain the trust of customers in the UK who never for a second believed that the UK banking system could ever have been on the verge of collapse.
Does your bank offer a substandard customer service?
The Which? magazine has today issued a report into the UK banking sector after reviewing the standard of customer service available today. The report alleges that Lloyds bank, Halifax and Bank of Scotland (part of Lloyds bank group) have been lacking in the standard of their customer services in recent times. While there is no doubt that many customers have complained about the standard of cust...Read More
Be careful when transferring money from your bank!
It has been revealed that a number of people in the UK have experienced major difficulties reclaiming money which was sent to an anonymous bank account in error. It is vital that when sending money from your bank account to another account you ensure that all of the details are correct before pressing that "transfer button". What happens if you make an error?
A recent issue between...
Alliance & Leicester restructures fees
Alliance & Leicester has announced that it will no longer charge interest on overdrafts run up by its current account customers, as part of wider plans to simplify its charges.Daily fees will be introduced instead, with customers now paying 50p a day, up to a maximum of £5 a month on overdrafts of any size, instead of the interest of between six and 17 per cent previously paid.Under the new tarif...Read More
Will the UK banking system ever be the same again?
Over the last 18 months we have seen a significant change in the make-up and landscape of the UK banking system which is now ultimately controlled by the UK government. Northern Rock has been taken in house, large stakes have been acquired in Lloyds bank and Royal Bank of Scotland and the Bradford & Bingley was split up and sold on with the UK government retaining the more risky assets of the grou...Read More
New balance transfer system goes live
Britons will be able to make bank transfers in a matter of hours as of today, thanks to the introduction of a new system. Apacs' Faster Payment System will cut the time it takes customers to make one-off payments by phone or over the internet from the current duration of around three-days. The system is in place at Barclays, Citigroup, Clydesdale and Yorkshire Banks, HSBC, Lloyds TSB, Northern Ban...Read More