Royal Bank of Scotland issues customer charter
In a bid to try and regain the trust of the UK public Royal Bank of Scotland has today issued a 14 point customer charter. While the charter contains a number of relevant and interesting points it is the promise that where Royal Bank of Scotland is the "last bank in town" it will ensure that the operation remains open thereby ensuring banking facilities for people in the area.
Amongst the other pledges issued today is a promise are at least 200 branches will open earlier through the week and close later on weekends with more branches set to open on Saturdays. Custom waiting times will also be addressed within branches, as well as annual reviews for customers, an early warning system for customers facing financial difficulties and more focus on customer services and customer requirements.
This would appear to be stage one of a fightback by the UK banking industry after a period when the sector has been tarred as the "devil incarnate" but as we have seen before, the proof is in the pudding. It will take some time to regain the trust of customers in the UK who never for a second believed that the UK banking system could ever have been on the verge of collapse.
How can I teach my children about finance?
There are many subjects that are taught in schools up and down the UK but many people believe there is a lack of practical lessons in areas such as finance. We are not suggesting that children in their first years of school should be hit with the full array of financial services available but they should at an early age begin to recognise the value of money. Teaching a child about money, savings a...Read More
Britannia and Co-op financial arm set to merge
It has today been announced that the Britannia building society and the Co-op financial arm will take advantage of pending legislation to combine their services and create a group with over £70 billion of assets. While there will be no windfall tax for members the combined entity will have over 9 million customers and offer a serious challenge to the largest mutual society, the Nationwide buildin...Read More
Barclays launches “finger vein” reader
05/09/2014 Barclays and Hitachi have today launched a new, futuristic way to for customers to access bank accounts, using only their finger. A device about the size of a tennis ball is plugged into a computers USB port and an infa-red light checks the unique pattern of veins inside a customer’s finger. They will then be able to access their bank account without having to use passwords, pin nu...Read More
Barclays Bank set to go it alone
We recently covered the story of Barclays Bank and the fact that the Financial Services Authority had rubberstamped the company's financial position, insisting that no further capital was required in the short to medium term. The bank has also received another piece of good news with the clarification that Barclays does not need to participate in the UK government's toxic assets insurance scheme.<...Read More
Alistair Darling to meet City bankers in Davos
Alistair Darling will meet an elite band of City bankers in Davos on Friday amid concerns that the UK government, and the US government, are hitting the financial sector too hard and will hold back a recovery in the worldwide economy. The UK government's windfall tax, a call for a new Tobin tax and the US government's banking tax levy has certainly caused concern within the financial markets and i...Read More