Royal Bank of Scotland issues customer charter
In a bid to try and regain the trust of the UK public Royal Bank of Scotland has today issued a 14 point customer charter. While the charter contains a number of relevant and interesting points it is the promise that where Royal Bank of Scotland is the "last bank in town" it will ensure that the operation remains open thereby ensuring banking facilities for people in the area.
Amongst the other pledges issued today is a promise are at least 200 branches will open earlier through the week and close later on weekends with more branches set to open on Saturdays. Custom waiting times will also be addressed within branches, as well as annual reviews for customers, an early warning system for customers facing financial difficulties and more focus on customer services and customer requirements.
This would appear to be stage one of a fightback by the UK banking industry after a period when the sector has been tarred as the "devil incarnate" but as we have seen before, the proof is in the pudding. It will take some time to regain the trust of customers in the UK who never for a second believed that the UK banking system could ever have been on the verge of collapse.
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Private equity giant applies for British banking licence
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Conservative Party considers breakup of UK banking sector
George Osborne, the shadow Chancellor of the Exchequer, has today laid bare the thoughts of the Tory Party with regards to the UK banking sector of the future. He firmly believes that the giants such as the Royal Bank of Scotland and Lloyds Bank need to be carved-up into more manageable businesses which can no longer, in their own right, have a significant impact on the UK economy and the global e...Read More
Online bank accounts recommended for savers
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