Royal Bank of Scotland issues customer charter
In a bid to try and regain the trust of the UK public Royal Bank of Scotland has today issued a 14 point customer charter. While the charter contains a number of relevant and interesting points it is the promise that where Royal Bank of Scotland is the "last bank in town" it will ensure that the operation remains open thereby ensuring banking facilities for people in the area.
Amongst the other pledges issued today is a promise are at least 200 branches will open earlier through the week and close later on weekends with more branches set to open on Saturdays. Custom waiting times will also be addressed within branches, as well as annual reviews for customers, an early warning system for customers facing financial difficulties and more focus on customer services and customer requirements.
This would appear to be stage one of a fightback by the UK banking industry after a period when the sector has been tarred as the "devil incarnate" but as we have seen before, the proof is in the pudding. It will take some time to regain the trust of customers in the UK who never for a second believed that the UK banking system could ever have been on the verge of collapse.
Co op tops new bank table
New league tables for banks' customer service have been released by JD Power.According to the pollsters, the Co op treats its customers the best - with RBS and Nationwide also ranking highly.The three worst banks, by contrast, were found to be Abbey, Barclays and the Clydesdale, the Guardian reports.JD Power's survey will be worrying to many customers, with Abbey and Alliance & Leicester to merge...Read More
Is the UK government about to be embarrassed over the Icelandic affair?
Amid claims that the government were aware of problems in Iceland prior to the collapse of the country's financial sector there are growing calls for a thorough investigation into the collapse where confirmation about what the government did and did not know would be requested. As we discussed yesterday there are claims that Gordon Brown knew about problems as far back as March 2008 although no ac...Read More
Are we about to see a run on Irish banks?
As the banking situation in Ireland continues to worsen there are serious concerns of a significant shift of funds away from the country into "safer" banking systems. The nationalisation of the Anglo Irish bank, and the rumoured similar fate of other leading Irish banks, has impacted heavily upon confidence in the Irish banking system.
As if to make matters worse, the Financial Ser...
Juniper Research predicts growth in mobile payments
The amount of money transacted via mobile phone is to increase five times over by 2013, Juniper Research has said.According to the firm, £151 billion per year is to be spent this way within five years, due to technological advances.Further findings from Juniper's study show that ticketing will make up around 40 per cent of the payments, while around 60 per cent will be made in the mobile phone ho...Read More
More people set to ditch bank after poor treatment
A study from Which? has revealed that record numbers of people are expected turn their back on their bank in the coming year, as consumers become more fed up with how they are being treated. More than a quarter of people have admitted they have had a problem with their current account, while a fifth of people who went on to make a complaint to their bank said it was not resolved satisfactorily...Read More