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Co-op customers charged twice for transactions


Thousands of Co-op customers have been charged twice for purchases made from its food stores and petrol pumps.

Customers who paid for purchases via credit or debit card in a Co-op store on Tuesday may have been changed twice, thanks to a “processing error”. A internal investigation found that “human error” was “almost certainly” to blame, but the exact cause is yet to be revealed.

The company has not made public how many customers have been charged twice, but it is possible that hundreds of thousands of customers may have been affected across Co-op’s 2,800 stores and 200 petrol stations in the UK.

Those affected will have their money returned directly to their accounts within the next 24 hours.

A Co-op spokesman said:
“Due to a processing error, customers who shopped with us or used a petrol filling station on 7 July using a credit or debit card were charged twice.

“We would like to apologise to all those affected, and reassure customers that refunds will be made directly into their accounts within 24 hours. We will also reimburse any customers who have incurred bank charges as a result of this error.”

Retail analyst David Gray told the BBC:
"Occasionally these glitches do happen; it is just that this is much larger than what we would normally see.

"I don't think customers need to worry too much about making card transactions."

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