BT under pressure after changing evening call times
At a time when the UK telecom market is more competitive than ever before it seems a rather strange moment for British Telecom to risk the wrath of customers by changing the times at which UK customers can make free evening phone calls. The company is changing its "evening" start time from 6 PM to 7 PM which will impact on many of the company's 10 million customers.
While customers will only need to wait an extra hour to make free evening calls under the various packages available this is likely to save the company money and impact upon the telephone use of many customers. There have been a number of complaints already with some angry at the way in which they were informed of the changes. The company is unlikely to do a U-turn although it does risk the likes of Virgin Media and other UK telephone operators attempting to snatch customers from the UK giant.
British Telecom has worked hard to rebuild its status as a leading UK telecoms operator after many customers decided to try out one of a raft of other telecom operators in the UK. It is unclear exactly how much money British Telecom will save by changing the start time for free evening calls but there must be something in it for the company in the short, medium and longer term. This comes at a time when British Telecom is under pressure with regards to an enormous pension fund deficit which the company will need to make up in the short, medium and longer term.
Share this..
Related stories
Is the UK set for a new onslaught of wind farms?
Ambitious plans to introduce up to 6,000 wind turbines to the UK are under consideration by the UK government in a move which would see £75 billion invested in the industry and the creation of 70,000 jobs in the UK by 2020. However, it is believed that the vast majority of the 6,000 wind turbines required would be manufactured overseas with very little input from the UK in this particular area of...
Read MoreControlling household bills
There is no home in the UK which has escaped the aftermath of the credit crunch and the recession and many people have slipped into financial trouble during the last two years. This is a situation which is becoming critical for many people who are struggling to obtain finance and seeing their debts creeping higher and higher. So how can we control our household bills? In reality the vast majori...
Read MoreChristmas is a time of giving
As the festive period comes to a close and we look forward to the New Year, many people will be spending winter on the streets, homeless and in many cases struggling to find food. Perhaps this is a time when we should be looking towards the charitable sector, a sector which has been devastated by the recession and the economic turmoil in the UK, and consider how lucky many of us are to have a roof...
Read MoreWill UK consumers benefit from an energy price war?
Yesterday's news that British Gas will immediately reduce gas prices by 7% across the board was well received and could save UK consumers up to £55 year. While we have yet to see any response from the likes of E.ON and RWE npower it is almost certain they will respond with similar cuts to give them the best chance of retaining their customer base. However, will UK consumers really benefit from th...
Read MoreBusiness leaders demand revamp of UK gas storage system
After news that a number of UK companies had their gas supplies cut off over the last few days, business leaders in the UK have today called on the UK government to introduce an obligation on UK gas suppliers to store backup gas supplies in the UK. Despite the fact that we take our gas supply for-granted in the UK, the revelation that just eight days of backup supply are available onshore has shoc...
Read More