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Orange and T-Mobile to raise Pay-Monthly Prices

Orange and T-Mobile will raise the prices of pay-monthly tariffs from April 2013, in a move which will affect an estimated 5.5 million existing customers.

The average increase is expected to be 79p, or as a spokesperson for Everything Everywhere (EE), the company who owns Orange T-Mobile, put it, “about the cost of a can of baked beans”.

New customers however will get the chance to avoid the prices hikes, on a new option from EE called the ‘Fix Your Monthly Plan’, which is launched on April 10th. This allows to new customers to fix the amount they pay monthly and be exempt from any future increases, although this will cost from 50p to £2 extra per month, depending on the price of the tariff.

Although this is a move that may anger many consumers, EE are well within their rights to implement the increase according to a spokeswoman: “The terms and conditions state that the prices can be increased mid-contract, by the same rate as the Retail Prices Index”.

She added: “Customers are encouraged to read the terms and conditions and have a 14 day period in which to change their minds. If customers are unhappy they can break their contract if they pay a fee for leaving early”

Orange customers will be hit with the increases first, and will start paying more from April 10th, while T-Mobile will increase prices from May 9th. Both companies will send out letters of confirmation to their customers, and similarly have dedicated pages on their websites to give more information.

If you have any financial questions related to this story or otherwise, please do not hesitate to contact our advisors who will be happy to help

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