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One Million Customers Overcharged For Energy

Over one million customers who have a pre-paid meter have been overcharged by their energy companies because their meter is faulty, Energy UK has revealed.

UK Set To Receive Faster, Cheaper 4G From 2020

4G data bills are expected to drop in the future due to Ofcomâ??s decision to free up more spectrum. Frequencies currently reserved for digital TV transmissions and wireless microphones will soon include mobile broadband as well

Clocks Going Back Leads To Bills Increase

The clocks going back one hour in October each year adds £630 million to the nation's winter energy bills.

Cold Weather Plan May Help Save You Money On Bills

Public Health England have released The Cold Weather plan, new guidelines for people in the UK to help them deal with the cold winter weather and cut down on heating bills this winter.

Water Firms Issue Misleading Letters

UK Water firms have been sending out misleading “debt collection” letters to customers who have missed payments. The letters are made to look like they are being sent from a third party debt collection agency, however they are actually being sent from the water companies. The misleading letters fool their customers into thinking their debt has been sold to a third party.

More Money For Energy Saving Home Improvements Scheme

The Green Deal Home Improvement fund will receive an extra £100 million funding, a government minister has today announced. Energy secretary Ed Davy has pledged extra money for the Green Deal, which is aimed at encouraging energy saving home improvements.

Complaints To Water Companies Fall

Complaints to water companies have largely fallen for their sixth year in a row, according to the water bill watchdog, Consumer Council for Water (CCWater). The number of written complaints made by customers to water companies in England and Wales fell during 2013/14 by 18 per cent – more than twice the rate of decline seen the previous year.

Warm Home Discount Scheme Is Extended

The government have announced the expansion of a discount scheme which will allow an extra 200,000 pensioners to get help with their energy bills this winter.The Warm Home Discount Scheme is a one off discount of £140 off energy bills, paid for by the energy companies.

€Big Six” Energy Firms To Lose Quarter Of Customers

Financial analysts have predicted the “Big Six” energy firms in the UK will lose a quarter of their customers over the next six years. Citigroup investment bank have released a report detailing the predictions, and they believe some of the firms may be driven out of the market in the next decade.

Ofgem Criticise Energy Suppliers Complaints Handling

Over half of people who complain to their energy suppliers are not satisfied with the way their complaints are handled, according to new research. Ofgem has claimed that 57% of domestic consumers who made a complaint to their energy supplier were not happy with the way their complaint was handled and in nearly half of cases where the supplier considered the case resolved, the customer did not.

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