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HM Revenue and Customs faces huge backlog

HM Revenue and Customs today stands accused of creating an 18 million backlog of unsolved income tax cases with around £4.4 billion at stake. The report by the National Audit Office confirms that the £4.4 billion at stake is made up of a variety of underpayments and overpayments and HM Revenue and Customs is struggling to make headway with ongoing funding cuts set to cause more problems.

The fact is that many people are waiting for a potential payout from HM Revenue and Customs and will be desperate for this money to help get them through the difficult economic climate at the moment. There is no timescale as to when HM Revenue and Customs expects the 18 million backlog to be abolished but there is no doubt it will take literally years to complete. In the meantime, a large number of people in the UK, both personally and from a commercial point of view, may well be short of funds which they are legally entitled to.

As and when further public-sector budget cuts hit home at HM Revenue and Customs there is a good chance we could see this backlog increase rather than fall back in the short to medium term.

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