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Delays expected at HM Revenue and Customs

A small note on the HM Revenue and Customs website indicates that resources have been "moved" to high priority work in the short to medium term and those looking to submit their self-assessment forms for the 2009/10 tax year may well experience delays of up to eight weeks. Those looking to register for frontline services may well also experience delays in what many believe is part one of a significant cost-cutting exercise by the UK government.

While there is no doubt that HM Revenue and Customs, and a number of government bodies in the UK, would rather that all returns were sent electronically, some people do not trust the Internet sufficiently to pass over very private and very confidential information. Whether it is fair for these particular people to suffer delays of up to eight weeks is yet another question which needs to be asked of HM Revenue and Customs.

Ironically, high-ranking officials at HM Revenue and Customs are actually championing the case for the new computer system which they believe has allowed them to highlight problems from the past which need to be rectified ASAP. So maybe we have actually got value for money with this current computer system which is literally fixing errors from the past?

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