FinancialAdvice.co.uk Logo

Qualified advisers answering your
Financial Questions
call 0800 092 1245

High street banks slammed by consumer group

Current accounts from the big high street banks, Barclays, HSBC, Lloyds TSB and NatWest, have been criticised in a study by consumer group Which? The study alleged that both borrowers and savers with the 'Big Four' are getting a bad deal, with poor interest rates and customer service that is below the standard of some smaller competitors. Martyn Hocking, editor of Which? Money, said: "Some of the biggest banks on the high street get poor ratings while new providers get great reviews. "If you're still with one of the big four high street banks, now's the time to move. "Internet and telephone banks seem to treat their customers better and you can get much higher interest too."Smile, the Internet bank owned by the Co- op, was the best performer for customer satisfaction. Nationwide's Flex Account and Alliance & Leicester's Premier Direct accounts were also praised. The survey found that the big banks still have the bulk of customers (61 per cent) even though they did not offer the best service or value for money. Which? encouraged customers to change their account if they did not feel they were getting the best deal, saying that the process was easy and not to be feared.

Share this..

Related stories

Financial Guides

Financial Calculators

Our useful calculators can help you get your finances in order:



Latest News

Blogs

Helpful new tax year facts that could affect you and your money


Blog | Seven helpful new 2016/2017 tax year facts that could affect you and your money. Our recent online blog shares a brief outline on how to stay up to date.


Read more

Useful Links

Popular Searches

Please Enter More Details

 
Enter More Details
Continue