Feedback
As our service has been created to offer you the guidance and help that you need, our customers always come first and we rely on feedback in order to improve our service to match your requirements and expectations.
This is a sample of some of that feedback.
Was our site easy to use? | Was your question answered? | Would you say our site is useful? | Any other comments or suggestions for improvements to our site? |
---|---|---|---|
Yes, very. | Yes thank you. | Yes. | It makes a refreshing change to find a website where one does not have spend a long time filling in details and getting nowhere. |
It was brilliant to use and so easy | Yes it was | It was really use full and put my mind at ease | You were so helpful and it doesn't need improveing |
yes | yes | yes | Felt the information and advice given to be of a very profesional nature. I am going to take up the advice given. |
Yes.It was very easy to use. | Yes.You gave me all the imformation I wanted to know. | Yes I would,as I did not know who to ask for the information I wanted. | No. |
yes | yes | very useful | not at the moment |
yes thank you | yes | yes very | none |
Yes I came upon it quite by accident. I was searching for some help from Gov.offices. | The advice given was helpful and I do appreciate your kind words. As a family we have had such troubles this year and a word or two of sympathy help to ease the pain. | Yes | - |
yes | yes | yes | - |
Very easy to use | My question was answered, and the response was quick..Thankyou | Yes..Very useful | - |
Yes it was, and thank you for your helpful response. x | Yes | YesNo, N | No its fine as it is |
very easy | Yes | Very | No |
Yes | Yes, very clearly and in quick time. | Yes definately. | - |
yes | yes | very | none |
yes | yes | very | no probs |
Yes | Yes | Yes | Perhaps say that the first response is free, but thereafter there has to be a charge (you can't buy food on 'thanks' after all!) |
yes it was very easy to use. | yes my question was answered and helped ease my mind even though i will speak to my company to check my policy more it realy put my mind at rest as it was over the weekend. | In the light of all the news on pensions flying around at the moment ,having a site like this to visit when your company is unavailable is great for peace of mind. I found it very helpful and easy and would recommend it and use it myself again. | - |
yes very easy | yes it was thankyou | yes is it | no nothing |
Yes | Yes, thank you very much. | Definitely. | - |
very | Yes it was, it a clear precise way. Thankyou | Extremely, it is very difficult to get answers to what are probably simple questions without being battered by requests to "sign on the dotted line" | - |
Yes very | As far as was possible | yes | no |
very easy to use. | yes | yes | reply was fast and very helpful. |
Yes | Yes very much so, thanks | Yes | - |
Hi Thanks so much for your advice ill read the information on the site and come back to you kind regards Ron | yes | very | not at this time but may well come back to you |
Yes | Yes | Yes | Really quick reply with very useful, thank you |
yes not a problem | yes it was although there was a delay but it was answered fully | it was to me | not really |
very easy and simple to use | yes very much so | absolutely | no i think the site runs perfect |
Yes - Very User Friendly | Yes, Thank You! A perfect response - to the point with no waffle and no hard sales pitch. I would deffinately trust this gentleman - the advise was what we suspected and we have already made preliminary enquiries as he suggested. | Very | Nor really, although I am left wondering how much free advice can one family get! |
yes very easy | Not directly but the gentleman gave me a very helpful website and even a direct phone number. | Yes I would. | I was very impressed. I wrote my question on a Sunday evening and got a call back on Monday morning at 9.30am.Paul was very friendly and very helpful |
Excellent very speedy | Yes | Definitely | - |
Simplicity itself | Yes thanks | Extremely | Not really |
yes | yes | yes very helpful | no thank you |
yes , | yes and thank you for your time, at least we know now what the options are . | yes very . | just to say thank you for getting back to me , some sites never both and you are waiting a for a reply that doesn't appear ! |
very easy. very quick reply. | yes your advice is very helpful. we could be coming back for more specific advice. | Yes. Well it was for us. | - |
very easy to use | fully answered, thank you! | yes, very usefull | - |
Yes | Yes | Yes | No |
Yes, very easy to use | Perfectly. To the point. | Yes, very | - |
YES | YES | YES | - |
yes | yes, although my bank adviser imformed me that you should be able to take it at 57. | most deffinately. | no feel it is very good. |
yes | yes | yes | yes if you have skype , then you can talk face to face with inviduials , who have skype ... i like to see who iam talking to , not just some unknown voice down the phone ... |
Yes | Yes | Yes | No |
Easy to use and knowledgable advisors. | Yes | Yes | - |
Yes...great and prompt reply... Thankyou | Yes | Yes | - |
Yes, very easy. | Yes. | Yes, very helpful and re-assuring | I would, if possible, like to thank the person who replied to me. Their advice was very helpful and reassuring. |
Best straight-to-point layout ever | Yes | Extremely, will be going back here and happily pay when looking for mortgage advisors | None |
yes | yes to an extent given inheritance is a very complicated subject. | yes, very useful | - |
VERY | YES | YES | NO, N0NE |
YES | YES | YES | N0 |
Yes | Answered quickly and an easy to understand response. | Yes | - |
yes | yes | yes | no |
Yes | Yes | Yes | No. You are already way better than other sites because you stay open until 8pm on a Saturday |
- | - | - | - |
it was amazing and i was very suspicious about using it but happy that i did. thank you | yes | very useful | could you not just have an email address for quick responses instead of so many details needing to be supplied by theuser |
very easy as a pensioner with very little assets this site is a god send thanks lets hope you can keep it up | yes | very | no keep it up |
yes | yes, clearly and succinctly | very helpful | no |
- | Would appear to be so - though no specifics were mentioned. | Yes. | Not at this point. |
very | yes | yes | none |
Yes | Yes | on the basis of just one question - yes, very useful | - |
yes | yes thnx | yes | not really |
Yes, excellent. | Mostly, yes. I was also given further information on the same point. | Yes | - |
- | Still pending | Excellent | - |
Yes | Yes | Yes | No |
yes | yes | yes | excellent |
very easy and pleasant. | Yes | very have book marked it. | No not really the follow up phone call was friendly and very help full Paul made sure I understood every thing. |
Definately, very easy | Yes, it was explained in terminology I understood. Also it gave me the opportunity to ask further questions | Very useful, thank you | - |
yes with plenty of choice about loads of different sites to choose | yes thank you | very useful easier than booking appointments and travelling to such appointments ,thank you for the information ,will save on favorites now | - |
Yes | Yes | Yes | No |
- | - | - | - |
yes | yes | yes | no |
Yes | Sort of | Yes | Not really |
yes | yes | yes | no |
yes | yes | yes | no |
yes | yes - well and clearly | yes | no |
yes | yes | yes | I have paid into a FSAVC for 25 years now and it is coming to the time when I have to do something with the pot. As a complete novice your site explained various aspects to me and will help me decide where to purchase my annuity. Thank you. |
Yes, very clear and easy to use. | Yes and very promptly. | Yes | - |
Yes, very easy and understanding | Yes | Very useful , and would use it again | No |
yes | yes | yes | No. Thanks for your help. |
Yes | Yes | Never used it bedfore but it was in this case. | Casnnot think of anything it was very straightforward. |
yes | not yet | yes | - |
yes, but also raised a genuine question for me to discuss further/think about. | yes and it provided me with a contact to talk to for more detailed information. | Very usefull | Having used the site in the past I am content with both ease of use and content. |
Yes | Yes. Response was quick and accurate. | Very. | - |
Yes it was thank you. | Yes and was followed up by calling the Financial Advisor. | Definitely | No this seemed adequate thank you. |
yes | yes | yes | no |
Yes | Question was answered promptly and was very useful. | Absolutely. | - |
yes | yes | yes | quick response and very helpful. |
Yes | Yes | Yes | - |
Hello Advisors. Thank you so much for getting back to me. Although the answer was not in my favour (I did think as much, but gave luck a chance.) I shall definately use this site again. I found the response almost immediate. Thank you once again. I shall most certainly pass on this site to my friends. Yours sincerely. Mrs Penny Richards. | My question was answered. | Totally! | No comment as I found this site brilliant. |
it was easy,informative & fast 10 out of 10 | yes | great | none,its good enough as it is |
yes | yes | yes | no |
Yes extremely easy to use. | Yes clearly and precisely. | It was very helpful thank you, will definitely use again for some more advise. | - |
yes i found quite easy | yes it was thankyou | yes | i will be useing you again because i have a few more questions i would like help with if thats ok |
Yes very easy | Yes | Yes very useful | - |
very easy as I am not very computer literate | my question was answered very well not too in depth but straight forward reply with no jargon. I had been wanting to get a quick answer for that question for awhile but too busy. | Yes easy to use and very helpful | - |
it was very easy to use nice and clear | yes very good advice | yes excellent | no as i say it was nice and clear |
very easy to use | yes | i found it very usefull | - |
Yes - very easy when all the boxes are completed. | Yes | The site is very easy to use for a layperson. | Perhaps a note that all boxes should be completed. |
Yes | I got a response within 30 minutes | Yes - very | - |
easy enough for a technophobe...! | More than adequately. Should the information given be erroneous... I'll get back to you in the future!!! | Very. I was at a complete loss as to where I could get the answer to what was essentially a very simple question without having to pay megabucks and this site answered my prayer. | My thanks to Clive for a swift straight-forward and succinct reply. |
YES | YES | YES | - |
yes and with a quick response | as best it could with imformaion given | very | no |
Yes, I was surprised to find such a useful information source and a speedy reply was beyond all expectation. | the basic question was answered however we intent to follow up more directly for additional advice. | Very easy | Our situation is a little complex and obviously I should have been more explicit providing more specific detail to assist with understanding the need for the enquiry and the provision of more information. |
Very easy and quick to use | Yes, it certainly was, thank you! | In the long run, I'd say it has saved us from making a massive financial mistake. | Just our sincere gratitiude for simply being available to the public! |
Very easy, thanks. | Well answered, thank you. | I found it so. | I was very pleased to get such a swift response. This was my second attempt with the site, however. About two weeks ago I tried the same question and got no response. Teething troubles perhaps? It is good to be able to get a rapid reply to a short question. I shall be following up with your Mrs Strickland. It is useful, when corresponding with a lady, to know her preferred title. This gives one the ability to be polite from the start. Thanks. |
Yes, very easy to use. | Yes, my question was answered very efficiently. | It is very useful and I have already recommended to two of my colleagues. | No. |
Yes | Partially, too much jargon though | Very useful, breath of fresh air! | Nope looks good. If the advisor was to answer the question in more layman terms it would be that much better. |
Yes. User friendly. | Yes. | Yes | No |
VERY | AS I WOULD WISH | VERYNO | - |
Yes | Yes | Very useful | No. With the reply I also have an option to enter another query or telephone the person who replied; which is very helpful and I may well need that! |
Yes | Yes | Yes | No |
Very simple | Answered and more, excellent advice. | Very useful | Just to say thank you for taking the time to answer my question and for the advice. I do not think there are improvements to be made. |
yes | yes | yes | very useful site. Answered my question fully with all the information needed. Would recommend it and will probably be using it again. thank you |
Yes | Yes | Yes it has helped to reassure us in making a decision. | None other than the requirement for a telephone number to submit your question. As we work shift patterns unwanted calls can be a problem so I prefer email contact from companies rather than having to put a telephone number. A possible improvement could be to have a chat forum where questions could be explored with direct answers. Many thanks |
yes,very easy | You could not answer my query as it wasnt something your office dealt with but your reply was very quick and If I should need your help in the future I would certainly get in touch. | yes I think It coulb be very useful. | Not at the moment but I will look again and also tell anyone else who might need advice to give it a try, thanks for your prompt reply. |
- | YES | VERY | NO |
Very | More or less. | Very | Not really |
Yes | Yes | Yes | Very impressed with speed and quallity of response |
Yes, the site was very easy to use and I have a message this morning left on my 'phone to ring back tomorrow, which I will do. Many, many thanks. Linda | I'm hoping it will be when I speak to your advisor tomorrow | Very | No, your site appears to have all the answers |
yes | yes | yes | - |
yes it was there was a lot of other usefull information on the site regarding my question | yes and very quick response | yes | none at the moment but I will be in contact |
yes | yes. thank you very much | yes | no |
yes | yes very well | yes | no |
Absolutely straightforward. | Sadly, not really answered fully, as the question regarding the PPI was ignored. | Yes indeed. You are providing an invaluable service.... restores ones faith in human nature! | No improvements necessary. |
Very useful | Yes very quickly | Yes | No |
Very | No | Yes | Perhaps an opportunity to ask a supplementary question |
- | yes fully and much appreciated thank you | very much so. it saves all the hassle of putting on an appointment with a financial advisor, not just that you get a reply within a short period of time. excellant | can't think of any |
yes | yes | very useful | none |
yes, very easy. | it was, THANKYOU VERY MUCH. | very usefull. | no, i found it simple to use, quick to reply and very informative. |
yes | yes | yes | not at the moment |
yes very good | yes | yes | no |
Yes | Yes | Very | None come to mind |
- | yes | very usefull | no |
yes, very easy. and extremely helpful. thanks | yes . | very useful | i cant think of any improvements. |
Yes | Yes | Yes | No |
simple and quick..solution found by your recommendation, thank you | yes | yes i would. | i think you should, (most similar sites, particularly US, hit you with a high price then a reduced price a couple of days later, when you refused the first bait) find a more simple way of advertising your services and not be too reliant on google intro. not kicking goodle but there is a great big world out there that would be greatful for a genuine service like your own. good luck anyway and thanks.by the way, the eventual answer to my query on extra benefit when you reach the age of 80,which i do in weeks rather than years is +25p per week. you probably know the trouble i have wondering what to do with it!!!!! do i deserve this? best of luck anyway.cheers. |
Very easy | Yes, thankyou | Yes very | - |
yes | yes | yes | no |
Very easy - fast - and good response to my question. | Yes. short , snappy, and to the point. | Yes. Glad i found it! Will use again. | - |
Yes. | Fully-thankyou.Your response cofirms my thoughts and I shall avoid this devious sell. | Yes. | No all quite easy to follow. |
yes | yes | yes | no |
Yes | Yes | Very | Not at the moment |
yes very informative | yes | yes | no |
- | yes | yes | - |
Very easy | Yes but I dont know if I pyt the question correctly | Very | Not at this time |
Very easy! | Yes | Very much so. | None. |