Complain, complain, complain
How many times over the last 12 months have you bought an item or paid for a particular service which you have found to be substandard? However, how many times have you actually complained?
If you were to revisit the number of items you have acquired which were substandard or services you have paid for over a 12 month period it is highly likely you will have spent hundreds if not thousands of pounds. While other countries are very "good" at complaining it does seem as though many from the UK would rather forgive and forget than complain about shoddy products and shoddy services. But why should you?
Next time you buy an item which "doesn't do what it says on the box" you should complain and if your complaint is upheld have a right to a full refund. There are various rules and regulations in the UK to protect consumers from shoddy goods and shoddy services and you should make sure you know your rights before you make your complaint. The problem is that if nobody complains then nothing changes and next year someone will buy the same product or service and waste their money!
Think of it this way, if the goods or the services were up to standard then you wouldn't need to complain!
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