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Banks launch new campaign against fraud


UK banks have launched a new campaign to help consumers protect themselves from fraudsters. The British Bankers Association (BBA) has warned that millions of customers are still vulnerable to fraud, both online and over the phone.
The campaign, called “Know Fraud, No Fraud” has been created with help from the police and highlights the eight things that banks will never ask an account holder to confirm over the phone. This includes emailing or texting personal banking information and confirming your full pin over the phone or via email.
Anthony Browne, the chief executive of the BBA, said:

"Being defrauded is a devastating experience for anyone, which is why we are launching this campaign.

"The more people know about fraud, the less likely they are to become victims,"

The eight things your bank will never ask you to do are:
• Ask for your full PIN number or any online banking password over the phone or via email
• Send someone to your home to collect cash, bank cards or anything else
• Ask you to email or text personal or banking information
• Send an email with a link to a page which asks you to enter your online banking log-in details
• Ask you to authorise the transfer of funds to a new account or hand over cash
• Call to advise you to buy diamonds or land or other commodities
• Ask you to carry out a test transaction online
• Provide banking services through any mobile apps other than the bank’s official apps

City of London Police Commander Steve Head, who is the Police National Coordinator for Economic Crime, said:
“The key to creating a safer society and stopping the fraudsters in their tracks is law enforcement working in close collaboration with government and the public and private sector to raise awareness of current and future threats and to disrupt and dismantle the networks and enablers that are facilitating much of this criminality.”

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