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Airline passengers missing out on compensation


More than 900,000 airline passengers who had their flights delayed in the past are potentially missing out on millions of pounds of compensation.

An investigation by consumer company Which? has found that only a quarter of people who had their flights delayed for more than three hours claimed for compensation. Passengers travelling within the European Union who are delayed for more than three hours could be entitled to up to €400 in compensation, which rises to up to €600 if the journey is over 3,500km.

The investigation also found that those who had their flights delayed did not receive any information about the delay from their airline. The worst offender for cancelled or delayed flights was Gatwick Airport, which saw 2,134 flights delayed, and passengers on shorthaul flights were most likely to experience delays of over three hours if travelling with Vueling, Monarch or Thomas Cook, who together accounted for over 700 delayed flights.

Which? executive director Richard Lloyd, said:
“Flight delays are a disappointing and stressful reality for people travelling abroad this summer. The last thing you need is a long wait at the airport, but sadly this is going to be the case for many holidaymakers.

“We are urging people to hold their airline to account and claim the compensation they are rightly owed if they have a lengthy delay.”

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