Qualified advisers answering your
Financial Questions
call 0800 092 1245

Your former energy supplier might owe you cash


The energy industry is encouraging the three million people who are owed money by their energy companies to reclaim it. A website was set up in September to encourage this, and a telephone number and free post address is now available as well.

Each customer is owed about £50 each, stemming from them switching energy providers or moving house in the last few years. Anyone can claim money if they are owed it, even if their account is closed, as long as they have proof that they were once a customer.

The news comes after Ofgem ordered the Big Six energy companies – British Gas, E.ON, EDF Energy, Npower, SSE and ScottishPower - to pay back more than £400 million they hold from closed accounts earlier this year.

Lawrence Slade, the incoming chief executive of Energy UK said:
“Energy companies have long had systems in place to give back ‘energy credit’ to customers – this campaign spreads awareness and makes it easier for consumers to check whether they are owed money or not.”

Philip Cullum, consumer partner at Ofgem, said:
"Suppliers must now do everything within their powers to return the money and prevent a similar situation from happening again,

"Ofgem will continue to monitor suppliers' progress and keep the need for action under review,"

If you think you are owed money you can call the credit helpline on 0370 737 7770.

Or you can write to:

My Energy Credit
47 Aylesbury Road

Need financial advice?

If you have any personal finance questions related to this news article, then please contact our financial advisers. You can get in touch by asking a question online, calling us on 0800 092 1245, or by arranging a visit.

Share this..

Related stories

Financial Guides

Financial Calculators

Our useful calculators can help you get your finances in order:

Latest News


Helpful new tax year facts that could affect you and your money

Blog | Seven helpful new 2016/2017 tax year facts that could affect you and your money. Our recent online blog shares a brief outline on how to stay up to date.

Read more

Useful Links

Popular Searches

Please Enter More Details

Enter More Details